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{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n I am still waiting on my card?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n What can I do if my card still hasn't arrived after 2 weeks?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n I have been waiting over a week. Is the card still coming?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n Can I track my card while it is in the process of delivery?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n How do I know if I will get my card, or if it is lost?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n When did you send me my new card?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n Do you have info about the card on delivery?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n What do I do if I still have not received my new card?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n Does the package with my card have tracking?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n I ordered my card but it still isn't here\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n Why has my new card still not come?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n I still haven't received my card after two weeks, is it lost?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n Can you track my card for me?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n Is there a way to track the delivery of my card?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n It's been a week since I ordered my card and it's not here. Please help?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n Will I be able to track the card that was sent to me?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n I don't have my card in 1 week. Should I be worried?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n How do I know when my new card is going to arrive?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n My new card has not been delivered to my home yet. What is going on?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n On the card that is coming, what's the tracking info?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n What is the status of my card's delivery?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n Have you sent out my card yet?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n My card isn't here yet.\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n where is my new card?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n It's been a week since you sent my card and I still don't have it.\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n How do I track the card you sent me?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n When will I recieve my new card?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n When will I get my new card?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n What is the expected delivery date for my card?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n Is there a tracking number for the card you sent me?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n I would like to track the card you sent to me.\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n Has my card been lost in delivery?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n My new card hasn't came in.\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n Where is the card I ordered 2 weeks ago?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n Can I get an update on my replacement card?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n How long does it take for a new card to ship?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n What's the tracking on the card you sent?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n I haven't received my card and am worried it is lost.\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n My card still hasn't been delivered\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n I need to find out where the card is that I ordered.\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n Where is my credit card that was to be mailed?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n I ordered my card but it hasn't been delivered yet\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n Am I able to track the card that was just sent to me?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n Can you tell me why I haven't received my new card?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n I'm still waiting for my new card.\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n Is my card lost? I am still waiting for it to be delivered.\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n Should I keep waiting for my card to be delivered?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n Can I track when my card will be delivered?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n How can I check on the status of my new card?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n A card has been sent to me, how do I track it?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n Is there a way I can get my card expedited?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n What can I do to track the card you sent me?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n why hasnt my card come in yet?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n How can I periodically check the delivery of the card you sent?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n What's the reason my new card hasn't come?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n How long does it take for me to get my new card?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n I don't have my card after 1 week. What are my next steps?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n I know I'm getting a new card but would like know when I can expect to receive it.\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n I want to find out what happened to my new card?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n Was there a way for me to get tracking for that?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n I am still waiting for my card.\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n My card hasn't arrived.\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n Can I track the card you sent to me?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n I haven't gotten my new card.\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n How long should it take for my new card to arrive in them mail? What should I do if I never receive it?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n Will I have to wait much longer for my new card to arrive?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n how to track the card you sent\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n 2 weeks ago I ordered my new card. It isn't here. What should I do?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n How can I check on the delivery status of my card?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n My card has not been delivered yet and its been a week since I ordered it, please help\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n What's the expected wait time to recieve my new card?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n How can I see the progress of delivery of the card that was sent?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n My card was supposed to arrive, but hasn't?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n I ordered a card and would like to know how to track the delivery progress of it.\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
[
{
"content": " Act as a customer service representative and classify the customer query based on the intent.\n\n All possible categories for you to choose from are as follows (one category per line, in the format of <number>. <category>):\n 41. lost_or_stolen_card\n56. top_up_by_bank_transfer_charge\n17. card_payment_wrong_exchange_rate\n21. change_pin\n22. compromised_card\n38. get_physical_card\n30. edit_personal_details\n60. top_up_limits\n67. transfer_timing\n49. pin_blocked\n16. card_payment_not_recognised\n20. cash_withdrawal_not_recognised\n33. exchange_via_app\n2. apple_pay_or_google_pay\n74. why_verify_identity\n76. wrong_exchange_rate_for_cash_withdrawal\n69. verify_my_identity\n0. activate_my_card\n61. top_up_reverted\n27. declined_transfer\n47. pending_top_up\n28. direct_debit_payment_not_recognised\n53. reverted_card_payment?\n50. receiving_money\n3. atm_support\n11. card_arrival\n39. getting_spare_card\n15. card_payment_fee_charged\n43. order_physical_card\n52. request_refund\n55. terminate_account\n1. age_limit\n25. declined_card_payment\n24. country_support\n62. topping_up_by_card\n34. extra_charge_on_statement\n18. card_swallowed\n35. failed_transfer\n14. card_not_working\n31. exchange_charge\n12. card_delivery_estimate\n19. cash_withdrawal_charge\n10. card_acceptance\n44. passcode_forgotten\n4. automatic_top_up\n46. pending_cash_withdrawal\n59. top_up_failed\n48. pending_transfer\n51. Refund_not_showing_up\n6. balance_not_updated_after_cheque_or_cash_deposit\n29. disposable_card_limits\n66. transfer_not_received_by_recipient\n5. balance_not_updated_after_bank_transfer\n65. transfer_into_account\n57. top_up_by_card_charge\n68. unable_to_verify_identity\n42. lost_or_stolen_phone\n36. fiat_currency_support\n45. pending_card_payment\n70. verify_source_of_funds\n72. virtual_card_not_working\n75. wrong_amount_of_cash_received\n64. transfer_fee_charged\n9. card_about_to_expire\n7. beneficiary_not_allowed\n71. verify_top_up\n23. contactless_not_working\n73. visa_or_mastercard\n13. card_linking\n54. supported_cards_and_currencies\n58. top_up_by_cash_or_cheque\n32. exchange_rate\n26. declined_cash_withdrawal\n63. transaction_charged_twice\n8. cancel_transfer\n37. get_disposable_virtual_card\n40. getting_virtual_card\n77. none_of_the_above\n\n CUSTOMER QUERY:\n How long will it take for me to get my card?\n Now provide the classification for the query in the following format: <number>. <category>",
"role": "user"
},
{
"content": "11. card_arrival",
"role": "assistant"
}
] |
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